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Use the email button above for questions about the guides. This website does not match, recommend or appoint contractors.

General enquiries

Use the email button at the top of this page for general questions about the website or guides.

This website does not provide emergency fire-safety services. For urgent life-safety issues, follow your building emergency procedures and contact the appropriate emergency services.

Buyer and duty-holder enquiries

Questions about site content can use the same general enquiries address.

This site provides general information, guides and checklists only. It does not provide contractor matching, lead routing, appointments, fire risk assessments or legal advice.

Correction or content concern

If you believe content on this site is inaccurate, misleading or requires a technical correction, use the general enquiries address with the subject “Content correction”.

Some pages are marked for technical review — see the last-reviewed line on each page. A pending-review status means the page should not be treated as finished certified instruction.

Legal notices

For legal notices relating to the website, use the general enquiries address with the subject “Legal notice”.

Emergency and urgent safety issues

This website is not an emergency service.

If there is an immediate risk to life or property, follow your emergency procedures and contact the appropriate emergency services.

For urgent building fire-safety concerns, contact the responsible person, landlord, managing agent, building owner, fire risk assessor or relevant enforcing authority as appropriate.